At Flowert, we take pride in offering the freshest, most beautiful flowers. If you are not completely satisfied with your purchase, we are here to assist you.
Return & Refund Policy
Due to the perishable nature of our products, we have specific guidelines for returns and refunds:
1. Fresh Flower Products
- No Returns: We cannot accept returns on fresh flowers, plants, or custom floral arrangements once they have been delivered.
- Refund Requests: If you are unsatisfied with the quality of the flowers or if they arrive damaged, please contact us within 24 hours of receiving your order.
- You may request a replacement or a refund.
- Refunds will only be issued if the product is returned in its original condition, and the issue is reported promptly.
2. Non-Perishable Products
- For non-perishable items, such as vases or accessories, you may return the product within 7 days of purchase for a full refund, provided the product is unused and in its original packaging.
- The customer is responsible for return shipping costs.
3. Cancellations
- Same-Day Orders: Due to the fast delivery schedule, we cannot cancel same-day orders once they have been placed.
- Advance Orders: If you need to cancel an advance order, please contact us at least 24 hours before the scheduled delivery time to receive a full refund.
4. How to Request a Refund or Replacement
To initiate a refund or request a replacement, please contact us:
Please include your order number and a description of the issue. Our team will review your request and, if approved, process your refund or arrange for a replacement.
5. Refund Processing
Refunds are typically processed within 7-10 business days once your request has been approved. If you paid by credit card, the refund will be credited back to the original method of payment.
6. Contact Information
If you have any questions or concerns regarding your order, please don't hesitate to contact us during our operating hours:
- Sunday: 9:30 AM — 12:00 AM
- Monday thru Saturday: 11:00 AM — 12:00 AM
We are here to ensure your experience with Flowert is a pleasant one.